Buffalo, NY — June 3, 2026 — On May 30, 2026, Kaleida Health officially launched its new, system‑wide patient record platform using Epic software, a major modernization initiative designed to improve care coordination, streamline clinical workflows and enhance the patient experience across all Kaleida Health facilities.

The new platform replaces multiple legacy electronic health systems with a single, unified, integrated electronic health record (EHR), giving clinicians real‑time access to patient information and enabling smoother transitions of care. The upgrade is one of the most significant digital investments in Kaleida Health’s recent history and one of the most transformational enhancements to healthcare in Western New York.

Epic is widely considered the gold standard for hospitals across the country, with more than 40% of U.S. hospitals currently utilizing this platform.[i] Epic is known for its advanced capabilities and unmatched operability, helping to support seamless coordination of care across healthcare systems. Additionally, many physicians, nurses and clinicians train using Epic in academic and clinical settings, providing Kaleida Health with a recruitment advantage by offering new graduates with familiarity and confidence with the Epic system.

Along with Kaleida Health, several other key healthcare organizations will transition to Epic software as well to further advance streamlined, coordinated care across the region. Other organizations include General Physician, Olean General Hospital, Olean Medical Group, outpatient departments in Bradford inside the former Bradford Regional Medical Center building, Brooks-TLC Hospital System, Inc., Lake Erie Medical Services, and Cuba Memorial Hospital. ECMC and UBMD Physicians’ Group will be going live with the new system later this year.

Patients of these organizations are encouraged to download the all new patient portal, MyChart. MyChart offers an easy way for patients to see test results, schedule appointments, pay bills, order prescription refills, check in for appointments, message their care teams, and manage care for their families. To create an account, visit the MyChart – Login Page.

“This new system represents a transformational step forward for our organization and the communities we serve,” said Courtney Starnes, chief information officer for Kaleida Health. “By bringing all patient information into one secure, connected platform, we’re empowering our care teams with the tools they need to deliver safer, faster and more coordinated care.”

Key benefits of the new patient record system include:

·         Unified patient information accessible across all Kaleida Health locations

·         Improved communication between care teams and departments

·         Enhanced patient safety through standardized documentation and reduced duplication

·         Streamlined workflows that allow clinicians to spend more time with patients

·         Modern digital tools that support long‑term innovation and system growth

·         Improved patient experience allowing patients to have firsthand control over their healthcare journey

Kaleida Health is comprised of more than 13,000 employees, providers and staff across the organization who all helped to make this transition possible. The move to a single Epic instance represented a complex, multi-year effort requiring extensive planning, training, testing, and collaboration across every facet of the organization.

“The successful launch of our new electronic health record is a tremendous accomplishment and a reflection of the dedication, expertise, resilience and teamwork across our healthcare system,” said Don Boyd, president and CEO of Kaleida Health. “This was a massive undertaking that touched nearly every area of operations, and the level of coordination from clinical, operational, technical and support teams was truly remarkable. Thank you to every employee and provider who contributed throughout this journey and helped make this milestone a reality.”

Kaleida Health will continue rolling out training and support resources to ensure a smooth transition for staff and patients.

“We want to thank Governor Kathy Hochul and her administration for their commitment to healthcare and reinforcing our vision of unifying Western New York onto one medical system,” added Boyd. “We’re very thankful for the Governor’s support as we continue to innovate and improve healthcare across our region.”

About Kaleida Health
Kaleida Health is the largest healthcare provider in Western New York, serving the area’s eight counties with state-of-the-art technology and comprehensive healthcare services. Its expert, compassionate healthcare professionals are committed to providing the best possible outcomes and experience for patients and visitors.

More than one million sick or injured patients choose a Kaleida Health facility annually, including Bradford Regional Medical Center, Buffalo General Medical Center/Gates Vascular Institute, DeGraff Medical Park, Golisano Children’s Hospital of Buffalo, Millard Fillmore Suburban Hospital, and Olean General Hospital.

Accredited by DNV Healthcare, Kaleida Health also provides important services through two long-term care facilities, nearly 80 outpatient clinics, including school-based health centers, and home health care through the Visiting Nursing Association of WNY, Inc. In addition, Kaleida Health’s hospitals support residency training programs of the University at Buffalo School of Medicine and Biomedical Sciences, training more than 700 residents each year.

[1] Most Common Hospital EHR Systems by Market Share