PUC Seeks Public Comment on Proposed Settlement Related to ‘Phantom 911 Call’ Incident in York County
Alleged system fault triggered a rare ‘phantom 911 call’ resulting in an unexpected late-night police response at a Warrington Township home
HARRISBURG – The Pennsylvania Public Utility Commission (PUC) today voted to seek public comment on a proposed settlement between the PUC’s independent Bureau of Investigation and Enforcement (I&E) and Verizon Pennsylvania LLC (Verizon) concerning an incident in which a system fault allegedly caused a rare “phantom 911 call” – prompting an unexpected after-midnight police response at a York County home.
The Commission voted 5-0 to publish the proposed settlement for public comment.
911 Incident and Proposed Settlement
The proposed settlement stems from an incident involving a York County couple who reported being awakened after midnight by loud banging on their door and bright lights outside their Warrington Township home, as police responding to a 911 call. However, the couple had never placed an emergency call.
Following outreach to the PUC from state Sen. Dawn Keefer, I&E informed Verizon that it was initiating an investigation into the incident, which occurred in March 2023.
It is alleged that faulty Verizon wiring was responsible…