Compassionate Care: Volunteers Creating A Welcoming ER Experience

OLEAN, NY – Olean General Hospital (OGH), a Kaleida Health Facility, has recently introduced a new volunteer opportunity within the emergency department (ED) designed to enhance the patient experience by acting as a liaison between patient and staff. The ED ambassador will be seen in the waiting area, offering comfort, reassurance, and a helpful presence for patients and families. Mr. Bill has been the first volunteer to fill the role since the inception of the ED ambassador role.
“I’m sort of the welcoming committee,” said Bill, ED ambassador, OGH. “It’s always great to see the reassurance on the faces of patients who are waiting when they realize that someone is here for them. I fill that role.”


























