IT Support Technician

Location: Seneca Highlands IU9, Smethport, PA

Type: Full-time

Overview:
Seneca Highlands IU9 is seeking a dedicated and enthusiastic IT Support Technician to join our team in Smethport, PA. This entry-level position offers an excellent opportunity to start a rewarding career in technology within an educational environment.

Key Responsibilities:

●                    Provide first-level technical support for devices, networks, and classroom technology.

●                    Troubleshoot and resolve hardware, software, and network issues.

●                    Assist in maintaining and updating IT documentation and inventory.

●                    Ensure excellent customer service by being courteous, polite, and service-oriented.

●                    Collaborate with other team members to enhance overall IT support.

Qualifications:

●                    Strong written and verbal communication skills.

●                    Excellent organizational skills and attention to detail.

●                    A positive attitude and a willingness to learn.

●                    Basic troubleshooting skills for devices, networks, and classroom technology, or the ability to learn these skills quickly.

Send a letter of interest, resume, and application to Mr. Ed Bell.  EOE

Network/Systems Administrator

Seneca Highlands IU9 is looking for a highly capable and forward-thinking network/systems administrator to join our team in providing services to school districts in Potter County. This role is pivotal in driving technology improvements within the school districts by working closely with the leadership teams, faculty, and staff members. The ideal candidate will be responsible for managing and maintaining the network and server infrastructure, ensuring reliable and secure connectivity, and supporting all IT systems critical to the educational environment.

Location:

• Potter County

Qualifications:

• Bachelor’s degree preferred.
• Five years of IT experience with a strong background in network infrastructure planning, systems administration, and technology procurement.

Key Responsibilities:

• Design, implement, and manage network infrastructure, including LAN, WAN, and wireless networks.
• Ensure the security and integrity of the network through firewalls, VPNs, and other security measures.
• Monitor network performance and troubleshoot issues to maintain optimal uptime and performance.
• Manage and maintain servers, including Windows Server, Linux, and virtualization platforms.
• Implement and maintain network access controls, user authentication, and authorization protocols.
• Support the deployment and maintenance of educational software and applications.
• Provide technical support and training to staff and students on network and system-related issues.
• Maintain documentation of network configurations, processes, and procedures.
• Collaborate with the IT team to plan and execute technology projects and upgrades.

Candidate Profile:

• Highly organized and self-motivated to complete projects.
• Effective communicator with the ability to engage both technical and non-technical staff.
• Capable of working independently and within teams.
• Skilled in supporting, training, and developing technical staff.
• Detail-oriented with strong troubleshooting and problem-solving skills.
• Committed to maintaining confidentiality on sensitive information.

Send a letter of interest, resume, and application to Mr. Ed Bell via email.  Application Deadline: Position is open until filled.  EOE